jilihot Privacy Policy – How Your Personal Data Is Handled

Our Full Privacy Policy

1. Who We Are

jilihot is a mobile-first entertainment platform serving players across the Philippines. We operate the website at jilihot.dev and are responsible for the personal data you provide when you register, deposit, play, or contact our support team. We take our obligations under applicable Philippine data privacy law seriously and are committed to handling your information with care and transparency.

2. What Information We Collect

When you create an account or use our platform, we may collect the following types of personal information:

• Registration data: your name, date of birth, email address, and mobile number.
• Identity verification data: government-issued ID details when required for account verification or withdrawal processing.
• Financial data: payment method details, transaction history, and deposit or withdrawal records in Philippine pesos (PHP).
• Device and usage data: IP address, browser type, device model, operating system, and pages visited on our platform.
• Communications data: messages you send to our support team and any feedback you provide.

We only collect information that is necessary for the purposes described in this policy. We do not collect sensitive personal information such as biometric data or health records unless required by law.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• To create and manage your account and verify your identity.
• To process deposits and withdrawals and maintain accurate transaction records.
• To provide customer support and respond to your enquiries in a timely manner.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To comply with our legal and regulatory obligations under Philippine law.
• To send you service-related notifications, such as transaction confirmations and account alerts.
• To improve our platform based on how players interact with it, using aggregated and anonymised usage data.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We will not use your data for purposes that are incompatible with those listed above without first obtaining your consent.

4. Legal Basis for Processing

We process your personal data on the following legal grounds: performance of a contract (to provide you with our services), compliance with a legal obligation (such as anti-money laundering requirements), and our legitimate interests in operating a secure and compliant platform. Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Information

jilihot does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform, including payment processors, identity verification providers, and IT infrastructure partners. All third-party providers are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts where required by applicable Philippine law or a valid legal order. In the event of a business transfer or merger, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law — typically five years following account closure, in line with Philippine anti-money laundering regulations. Transaction records and identity verification documents may be retained for longer periods where required by specific regulatory obligations. Once the applicable retention period has expired, your data is securely deleted or anonymised. You may request early deletion of certain data by contacting our support team, subject to our legal retention obligations.

7. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyse how players use the site. Session cookies are deleted when you close your browser, while persistent cookies remain on your device for a set period. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features on the platform. We do not use third-party advertising cookies or cross-site tracking technologies. Our analytics data is aggregated and does not identify individual players.

8. Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS), access controls limiting data access to authorised personnel only, and regular security reviews of our systems. While we take all reasonable precautions, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please notify our support team immediately so we can take prompt action to protect your information.

9. Your Rights

As a player based in the Philippines, you have the following rights regarding your personal data:

• Right to access: you may request a copy of the personal data we hold about you.
• Right to correction: you may ask us to correct inaccurate or incomplete information.
• Right to erasure: you may request deletion of your data, subject to our legal retention obligations.
• Right to object: you may object to certain types of processing, including direct marketing.
• Right to data portability: you may request your data in a structured, commonly used format.
• Right to lodge a complaint: you may file a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated.

To exercise any of these rights, please contact our support team using the details provided in the footer of this page. We will respond to all verified requests within the timeframe required by applicable law.

10. Children and Minors

Our platform is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated data. If you believe a minor has accessed our platform, please contact our support team so we can investigate and take appropriate action without delay.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify registered players through the platform or by email. The updated policy will take effect from the date it is published on this page. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of the platform after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please visit our FAQ page for quick answers. For matters not covered there, you may reach our support team through the contact details listed in the footer below. We are committed to addressing all privacy-related enquiries promptly and transparently.